Tenant FAQ

Got a question? We’re here to help.

Security Deposits

  • Do I pay first month’s rent and last month’s rent with my security deposit?

    No, at the time of paying the security deposit; only the security deposit is due. Rent, pet fees, and other charges are due at lease signing.




  • Is the deposit refundable?

    Security deposits are not refundable if you decide to not move-in after signing a Security Deposit Form and paying the required security deposit. Security deposits are however refundable if you move-in and move-out without any outstanding charges or damages to the property.

Move-Out

  • I want to move out, but my roommate wants to stay. What do I do?

    If this occurs you may handle this in a variety of ways. First, if your roommate agrees to allow you to exit the joint lease and that roommate accepts full financial responsibility; we then need to qualify the remaining tenant to ensure he/she meets our financial requirement without your income. In addition, the account must be 100% current, before this will even be considered. Another option is to seek a new roommate to replace you, which will require the other roommates written approval, full application from the proposed tenant, and account must be 100% current. 

  • My lease expiration is coming and I want to move out. What do I do?

    As per your lease, you must provide 30 day written notice of your intent to not renew nor remain on a month-to-month basis. Failure to do so can result in rental charges beyond the end of the lease term.



Other

Prospective Tenants

  • You have a property I want to rent. How do I apply?

    Applying is as simple as completing the online application and submitting payment. Upon receipt and processing of the online application (if all required documents are presented) an approval or denial will be issued. If all required documents are not provided, a pending approval may be issued until those documents are provided.

  • How old do you have to be to apply?

    18, unless you have legal status consistent with an individual that can enter a legally binding contract.

  • Who needs a cosigner?

    A co-signer may be required for an individual who has challenged credit or income below our prescribed minimum.

  • Can you hold a place before I apply?

    No, we do not hold any property without an approved application and security deposit.

  • Who is responsible for paying for repairs & maintenance requests?

    The landlord is responsible for the on-going repairs and maintenance; however, required repair and maintenance that is the result of damage caused by the tenant or one of their guests (whether invited or not) or damage caused by a tenant or their guests negligence will be repaired and charged to the tenant.

Got Questions? 
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